Frequently asked questions
General Questions
Q: What is Wealth In Metals?
A: Wealth In Metals is a premier provider of precious metals for investment, including gold, silver, platinum, and palladium. We offer a range of products such as bars, coins, and custom pieces, all crafted to the highest standards of quality and authenticity.
Q: Why should I invest in precious metals?
A: Investing in precious metals offers several benefits, including hedging against inflation, diversifying your investment portfolio, and preserving wealth over the long term. Precious metals have intrinsic value and have historically performed well during economic uncertainties.
Q: How do I place an order?
A: To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. You can create an account for a personalized shopping experience or checkout as a guest.
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards, bank transfers, and online payment services like PayPal. All transactions are securely processed to protect your information.
Shipping and Delivery
Q: How long does shipping take?
A: Shipping times vary based on your location and the shipping method selected. Typically, orders are processed within 1-2 business days, and delivery can take 3-7 business days for standard shipping. Expedited shipping options are available for faster delivery.
Q: Do you ship internationally?
A: Yes, we ship to many countries worldwide. Shipping fees and delivery times vary depending on the destination. Please check our Shipping and Delivery page for more information.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order's progress on our website or the carrier's website.
Product Information
Q: Are your products certified?
A: Yes, all our products are certified for authenticity and purity. Each item comes with a certificate of authenticity to guarantee its quality.
Q: Can I customize my order?
A: Absolutely. We offer custom orders for those looking for unique pieces. Contact our customer service team to discuss your requirements and get a quote.
Q: Do you offer bulk discounts?
A: Yes, we offer discounts for bulk purchases. Please contact our sales team for more information on pricing and availability.
Returns and Refunds
Q: What is your return policy?
A: We offer a 30-day return policy for most products. If you are not completely satisfied with your purchase, you can return it for a refund or exchange. Items must be in their original condition and packaging.
Q: How do I initiate a return?
A: To initiate a return, please contact our customer service team with your order number and reason for return. They will provide you with a return authorization and instructions on how to send back the item.
Q: When will I receive my refund?
A: Once we receive and inspect your returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
Account and Security
Q: How do I create an account?
A: To create an account, click on the "Login/Register" link at the top of our website and fill out the required information. Creating an account allows you to track orders, save items to your wishlist, and receive personalized recommendations.
Q: How do you protect my personal information?
A: We take your privacy seriously and use advanced security measures to protect your personal information. Our website is encrypted with SSL technology, and we follow strict data protection protocols.
Q: What if I forget my password?
A: If you forget your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we will send you instructions to reset your password.