Our Commitment to Quality

At Wealth In Metals, we are committed to providing the highest quality products and ensuring your complete satisfaction. If you are not entirely satisfied with your purchase, our return policy allows you to return or exchange items within 30 days of receipt.

Conditions for Return

  • Items must be in their original condition, unused, and in their original packaging.
  • Custom orders and personalized items are not eligible for return unless there is a defect or error on our part.
  • A return authorization must be obtained from our customer service team before returning any item.

How to Return an Item

  1. Contact Customer Service: Reach out to our customer service team with your order number and reason for return.
  2. Receive Return Authorization: Our team will provide you with a return authorization and detailed instructions on how to return your item.
  3. Package the Item: Securely pack the item in its original packaging, including all certificates and documentation.
  4. Ship the Item: Send the item to the address provided using a trackable shipping method. Keep a record of the tracking number for your reference.

Processing Your Refund

  • Once we receive and inspect your returned item, we will process your refund within 7-10 business days.
  • Refunds will be issued to the original payment method used for the purchase.
  • Please note that shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges

  • If you wish to exchange an item, please contact our customer service team for assistance. Exchanges are subject to product availability.

Shipping and Delivery

Shipping Options

At Wealth In Metals, we offer a range of shipping options to meet your needs. Our goal is to ensure your order arrives safely and promptly.

Domestic Shipping

  • Standard Shipping: Delivery within 3-7 business days.
  • Expedited Shipping: Delivery within 1-3 business days.
  • Overnight Shipping: Next business day delivery for orders placed before the cutoff time.

International Shipping

  • We ship to many countries worldwide. Delivery times and shipping fees vary based on the destination.
  • International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Order Processing

  • Orders are typically processed within 1-2 business days.
  • You will receive a confirmation email once your order is processed, including a tracking number to monitor your shipment.

Secure Packaging

  • All orders are securely packed to protect your items during transit.
  • Our packaging is designed to prevent damage and ensure your products arrive in perfect condition.

Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email.
  • Use this tracking number to monitor your order's progress on our website or the carrier's website.

Delivery Issues

  • If you encounter any issues with your delivery, please contact our customer service team for assistance.
  • We are committed to resolving any problems and ensuring your satisfaction.

By providing detailed and professional information on your FAQs, return policy, and shipping and delivery pages, you'll create a trustworthy and user-friendly experience for your customers, enhancing their confidence in Wealth In Metals.